Two, sometimes four hours a day of prescriptions, certificates, phone calls and forms. 10Doctor takes them: bookings from a link, mail and calendar that keep themselves in order, the visit prepared before the patient walks in. The time you get back is time of care, and it stays yours.
No change of clinical software. Electronic prescriptions stay exactly where they are today.
Why it exists
Patients say: no answer, few opening hours, no home visits. Doctors say: paperwork eats my day, with 1,400 patients I cannot reach everyone. The same problem seen from two sides: no time left to talk. 10Doctor exists to give it back.
a day that every family doctor spends on administrative duties, every day. Time taken from the relationship of care, which by law is time of care.
patients per doctor on average, up to 1,800 by exception. The optimal ratio in the national agreement would be 1,200.
family doctors are missing in Italy. A quarter of the population lives where the nearest practice is ten or twenty kilometres away.
Niccolò Calandri
Co-founder. Engineer, PhD at MIT; founded 3Bee before 10Human.
Simone Mazzola
Co-founder. Product and research; gathered 10Doctor's requirements with the doctors.
We build it in Italy with the doctors who use it, and it costs €19.90 a month per practice. No marketplace putting your name next to your colleagues', no fee growing with your patients, no fund waiting to resell their data.
The assistant does the part that repeats itself: sorts requests, prepares the visit, drafts the report you correct. It makes no diagnosis and decides nothing. You practise medicine; we give you back the hours to do it.
What it does
Nothing experimental: these are the parts a practice uses every day, held together by an agent instead of three address books and a notepad.
Some of these are already live and others land in the coming months: the page says which, one by one. With 30 days free you try them now, and watch them arrive.
Booking
A link — on a card, in a text message, on a QR code in the waiting room — and they pick from the slots that are genuinely free in your calendar. No account to create.
Mail and calendar
Every request that arrives — repeat, certificate, results, question — becomes a line of work with a name, a state and a clock. You close it, and the reply to the patient goes out by itself.
The assistant
Before, it puts in front of you what you need to know; after, it writes the summary while the waiting room moves on. It is the half hour that is left over every evening.
Reminders
A patient who doesn't turn up is time paid for and not worked, and almost always it is simply someone who forgot. The reminder goes out on its own, twenty-four hours before and two hours before.
General practice
Six things that exist only in general practice, with the numbers from those who measure them, and how 10Doctor is drawn around each. Where something is not there yet, it says so.
Substitutions
Two family doctors out of three struggle to find a substitute even for a few days, and in summer up to 40% of practices close. The national agreement requires the substitution to be arranged from the first day of absence and reported to the health authority beyond three days.
With 10Doctor
Invite the substitute into the practice, under their own name. From the top-left menu they enter your practice and see your patients as you do, for as long as they are a member; in their own practice they see none of them. Every line written stays signed by whoever wrote it, and the substitution in the agenda says who covers when.
Triage
68% of emergency-room visits are white or green codes, and four million a year are inappropriate: family-doctor cases. They are the chronic conditions and the problems that are not emergencies, where community triage really saves time and lives.
With 10Doctor
Requests arrive already in order: urgent ones on top, the rest in line, and the agenda counts the urgencies still to place. The agent sorts and does not assess: the clinical decision is yours, and the patient page says at once that for an emergency you call 118.
Chronic care
Four Italians in ten have a chronic disease; among the over-65s, one in two has two or more. For 75% of them the first point of reference is the family doctor, not the specialist.
With 10Doctor
The record keeps active problems with their start date and expiry, and every change stays in the history with date and author. Renewing a repeat therapy is a request closed in one gesture, not a phone call.
Recalls for due check-ups, to the patient and to youcoming
Home visits
The national agreement requires a home visit when the patient cannot reach the practice, and planned home care schedules weekly, fortnightly or monthly visits to the very old.
With 10Doctor
The home visit is an appointment type like the others, with its own duration and its place in the agenda, and the patient chooses it at the first step of booking.
A relative booking for an elderly person, with the notice sent to bothcoming
The patient cap
1,383 patients on average, up to 1,800 by derogation, and 8,180 retirements expected by 2028: those who remain inherit the patients of those who leave, often all at once.
With 10Doctor
We bring patients and history in for you, from the software or the portal you used, with no retyping. Search finds the person by name or tax code, and their record opens on the request they made.
The shared practice
The general-practice reform and Decree 77 push towards group practices and Community Houses: more people around the same patients, with different responsibilities.
With 10Doctor
Titular doctor, associate, substitute, secretary and nurse each sign in with their own access and see what their role allows. No password passed on a slip of paper, and every act has a name next to it.
One morning
Not an invented day: it is a general practice, with the traffic it actually has.
You open up and the overnight requests are already sorted: four repeats, two certificates, one result to look at before Thursday. No voicemail to listen through.
The first patient walks in and you have already read one line: who they are, what they asked, what was left hanging last time.
The phone has not rung once for an appointment: they came in through the link, into the slots you left free yourself.
The morning's repeats are closed, and every patient got their mail without anyone writing it.
The slot that last year would have been empty is taken: whoever couldn't come cancelled from the reminder, and somebody else got it.
The visit summaries are written. You corrected them, you did not compose them, and at seven you leave.
The other side
Half the value is here: if the patient's side is complicated, they pick the phone back up and nothing has changed.
Nothing to download and no password to remember. They identify themselves with their national ID and date of birth, and if they are already your patient the request attaches itself to their record.
Repeat, certificate, sending results, appointment, question for the doctor. Each asks only what that one needs. And urgent says to call 112, because this is not an emergency channel.
They get a code and see the state: received, in progress, ready. It is the end of «I'll call back to find out whether».
The certificate downloads from a secure link that expires, not from an attachment doing the rounds on WhatsApp forever.
Security, built into the product
Clinicians, colleagues and reception staff have different responsibilities. In 10Doctor, data access follows their role, with dedicated permissions for clinical information.
Let’s talk about your dataAccess follows your rules
The session identifies who is accessing.
The database enforces the practice boundary.
Your role determines what you can read.
Content follows the access checks.
The database separates organizations’ data. Access control starts there and continues in the application.
In 10Doctor, managing a practice does not automatically grant access to clinical records. Clinicians and reception staff have distinct permissions.
Opening a patient record logs who accessed it and when. Revisions preserve the history of changes.
Encryption
We are extending application encryption to clinical records, notes and email content. The release of this protection is still in preparation.
PDF certificates issued by 10Doctor are encrypted with AES-256-GCM before storage. This does not cover all files and attachments.
The new encryption for clinical records, notes and email bodies has been tested in a test environment. Files, attachments, personal details and other sensitive copies still require extension and verification.
Decryption happens on the server after access checks; keys are not delivered to the browser. This is not end-to-end encryption. Recovery requires both data and keys: key custody and recovery must be tested before release.
AI and clinical data. When you use AI summaries, authorized content may be sent to the model provider. Encryption in storage does not prevent this processing. The clinician always reviews the summary before using it.
The price
Plus VAT. Or €199 a year: twelve months for the price of ten. 30 days free, no card: you start the subscription only when you decide to go on.
Outside the base plan: the AI — 10Pilot and 10Voices, sold apart —, clinic-scale volumes and bespoke integrations with your clinical software. We tell you beforehand, not on the invoice.
You create your practice, connect your mail and calendar, and your page is online. No credit card to start.
Try 10Doctor freeNo call: if you need help, write to support@10human.com.
Beyond the base plan
The base plan covers the day. These three switch on when you need them, and off when you don't.
You stay at the centre. We want to amplify your medical ability, not turn you into your patients' administrator.
Voice assistant
It takes the call, works out what is needed, books into your free slots and leaves you the written summary. It gives no opinions: if the matter is medical, it hands it to you.
Assisted triage
It queues what came in overnight by urgency and flags what to look at first. It orders and prepares. The clinical judgement stays yours, always.
Your own page
Name, address, hours and services on a public page of yours, where patients book. Put it on your card and on a QR code in the waiting room.
Coming from another system? Doctolib and the rest can be migrated: patients, appointments and history, we move them, and on switchover day you don't miss a single visit.
The comparison
The comparison is by category, not by brand: booking portals (Doctolib, MioDottore) and practice software do different things, and you probably use two at once. Here is what we do. What they do, you know better than us — you use them.
How it works today
The patient finds you on the portal, where your colleagues are too. The portal brings new patients, and that is its real value.
With 10Doctor
The patient books from YOUR link, and only you are on that page. We bring no new patients: we keep yours out of somebody else's shop window.
How it works today
It rings, and whoever is there answers. Out of hours there is voicemail, which somebody listens back to later.
With 10Doctor
A voice agent answers, works out what is needed and leaves you the written summary. It says up front that it is an artificial intelligence, and if the matter is clinical it hands it to you.
How it works today
They are separate programs from the practice software, and the link between them is you, copying and pasting.
With 10Doctor
They live where the patients and the requests live. A mail is already tied to the person and the work it is about.
How it works today
It is your profile inside the portal, next to the list of colleagues and their free slots.
With 10Doctor
A public page for the practice, your name on it and nobody else in it. Put it on your card and on a QR code in the waiting room.
How it works today
Every vendor has its own rules and its own region. It is in the contract, and it needs reading.
With 10Doctor
The database is hosted in Europe. In 10Doctor, clinical access has dedicated permissions and opening a record is logged. If you use AI summaries, authorized content may be processed by the model provider: see the security section and the data processing agreement.
How it works today
A monthly fee per practice, in tiers. Price lists change, so check yours.
With 10Doctor
€19.90 a month per practice, plus VAT, after 30 days free. Written on the page, not said on a call.
A portal like Doctolib brings you patients who don't know you: it is an acquisition channel, and we are not: our page is found only by whoever already has your link. They are mature products, with years of running-in, structured support and integrations with regional health systems that we do not have. And accredited practice software does things we don't touch: electronic prescriptions stay where they are. If what you need is new patients, a portal is hard to beat; if what you need is to take the phone and the admin out of your day, that is what we are here for.
The real questions
No, and we are not trying to. It takes away the calls that repeat identically and the mail to be copied out, the part of the job nobody misses. The time left over goes to patients, which is what you hired them for.
It depends what you switch on. On the base plan, no: the patient fills in a request, and the assistant works on your side — ordering, preparing, summarising — saying nothing to anyone you have not read. If you switch on the voice assistant, then yes: whoever calls speaks to a model, and the first thing that model says is that it is an artificial intelligence. It gives no medical opinion: if the matter is clinical, it takes a message and hands it to you.
No, and it will not become one. It makes no diagnosis, proposes no therapy, classifies no symptom. It prepares the visit by putting in front of you what is already in the record and in the inbox, and writes down what you decided. The clinical decision stays yours, always — that is exactly the line that keeps 10Doctor outside the medical device regulation.
No. You keep issuing electronic prescriptions where you issue them today: that is an accredited channel and we do not touch it. We handle everything before and after.
No, but be clear on what we promise: there is no button that imports Doctolib. For the first hundred WE do the migration, by hand, with you: we export your patients and load them into the address book, and we put upcoming appointments back into the calendar one by one. The two calendars live side by side until you're sure, and you turn the old one off. An automated tool will come; at a hundred practices, by hand is faster and better.
The database is hosted in Europe. In 10Doctor, clinical access has dedicated permissions and opening a record is logged. If you use AI summaries, authorized content may be processed by the model provider: see the security section and the data processing agreement.
You are the controller, we are the processor: we sign the Article 28 DPA before you upload the first patient. The data is a special category (Article 9), it sits on European servers in Frankfurt, and your practice is isolated by the database itself, not by a check written in the application. Nothing you write trains a model.
The carer books and receives the reminders — they are a field of their own on the record. And the phone stays: what changes is that it rings for the people who actually need it.
A minute, with no card and no call: you create the practice, connect your mail and calendar, and your page is online. You have 30 days free to try it; then €19.90 a month per practice, plus VAT, and it does not change with your size.
A ten-out-of-ten doctor has more time for patients, not more forms. Tell us what your morning looks like, or tap the bubble and say it out loud. We come back with something concrete: which piece to take off the phone first.
