Bookings, repeat prescriptions, certificates and test results arrive through a link instead of a call. Mail and calendar keep themselves in order. And before every visit you find the patient already prepared. You and your receptionist stay: you do the work of ten.
Or open it yourself, in two minutes →
No change of clinical software. Electronic prescriptions stay exactly where they are today.
What it does
Nothing experimental: these are the parts a practice uses every day, held together by an agent instead of three address books and a notepad.
Some of these are already live and others land in the coming months: the page says which, one by one. Reserving a place among the first hundred means joining now at today's price, and watching them arrive.
Booking
A link — on a card, in a text message, on a QR code in the waiting room — and they pick from the slots that are genuinely free in your calendar. No account to create.
Mail and calendar
Every request that arrives — repeat, certificate, results, question — becomes a line of work with a name, a state and a clock. You close it, and the reply to the patient goes out by itself.
The assistant
Before, it puts in front of you what you need to know; after, it writes the summary while the waiting room moves on. It is the half hour that is left over every evening.
Reminders
A patient who doesn't turn up is time paid for and not worked, and almost always it is simply someone who forgot. The reminder goes out on its own, twenty-four hours before and two hours before.
One morning
Not an invented day: it is a general practice, with the traffic it actually has.
You open up and the overnight requests are already sorted: four repeats, two certificates, one result to look at before Thursday. No voicemail to listen through.
The first patient walks in and you have already read one line: who they are, what they asked, what was left hanging last time.
The phone has not rung once for an appointment: they came in through the link, into the slots you left free yourself.
The morning's repeats are closed, and every patient got their mail without anyone writing it.
The slot that last year would have been empty is taken: whoever couldn't come cancelled from the reminder, and somebody else got it.
The visit summaries are written. You corrected them, you did not compose them, and at seven you leave.
The other side
Half the value is here: if the patient's side is complicated, they pick the phone back up and nothing has changed.
Nothing to download and no password to remember. They identify themselves with their national ID and date of birth, and if they are already your patient the request attaches itself to their record.
Repeat, certificate, sending results, appointment, question for the doctor. Each asks only what that one needs. And urgent says to call 112, because this is not an emergency channel.
They get a code and see the state: received, in progress, ready. It is the end of «I'll call back to find out whether».
The certificate downloads from a secure link that expires, not from an attachment doing the rounds on WhatsApp forever.
The data
It is the first question a doctor asks, and it is the right one: this is special category data, and you answer for it. We give you no reassurances: we tell you how it is built, awkward part included.
When you press «summarise» on a patient, what is written on their record — notes included — is sent to the model to produce the summary. It is not hidden in a setting: it is what the button does. If a note must not leave, don't press it. We are working on a note type excluded by construction: it does not exist today, and we would rather tell you now.
Not a filter written into queries, which gets forgotten: PostgreSQL Row-Level Security on 94 tables. A query without the right context does not return «someone else's data»: it returns zero rows. An automated test checks it on every schema change.
The application runs in the European region and the database is in Europe. Not «compliant infrastructure»: a place, with a name, that you can write into your record of processing.
The product offers no clinical opinion and is not a medical device. It prepares, orders and writes: the medicine is yours, and no screen suggests otherwise.
What we do NOT have yet, so you don't find out later: a separate permission for health data, and a log of who READS (today the log tracks changes, not reads). They are top of the list, and whoever joins the first hundred watches them arrive.
The price
Not a month: a year. It is the base plan, and it holds what a practice actually uses every day.
Outside the base plan: clinic-scale volumes and bespoke integrations with your clinical software. We tell you beforehand, not on the invoice.
This price holds for the first hundred Italian doctors who join. Leave us a way to call you back: fifteen minutes and you know whether you need it.
Beyond the base plan
The base plan covers the day. These three switch on when you need them, and off when you don't.
You stay at the centre. We want to amplify your medical ability, not turn you into your patients' administrator.
Voice assistant
It takes the call, works out what is needed, books into your free slots and leaves you the written summary. It gives no opinions: if the matter is medical, it hands it to you.
Assisted triage
It queues what came in overnight by urgency and flags what to look at first. It orders and prepares. The clinical judgement stays yours, always.
Your own page
Name, address, hours and services on a public page of yours, where patients book. Put it on your card and on a QR code in the waiting room.
Coming from another system? Doctolib and the rest can be migrated: patients, appointments and history, we move them, and on switchover day you don't miss a single visit.
The comparison
The comparison is by category, not by brand: booking portals (Doctolib, MioDottore) and practice software do different things, and you probably use two at once. Here is what we do. What they do, you know better than us — you use them.
How it works today
The patient finds you on the portal, where your colleagues are too. The portal brings new patients, and that is its real value.
With 10Doctor
The patient books from YOUR link, and only you are on that page. We bring no new patients: we keep yours out of somebody else's shop window.
How it works today
It rings, and whoever is there answers. Out of hours there is voicemail, which somebody listens back to later.
With 10Doctor
A voice agent answers, works out what is needed and leaves you the written summary. It says up front that it is an artificial intelligence, and if the matter is clinical it hands it to you.
How it works today
They are separate programs from the practice software, and the link between them is you, copying and pasting.
With 10Doctor
They live where the patients and the requests live. A mail is already tied to the person and the work it is about.
How it works today
It is your profile inside the portal, next to the list of colleagues and their free slots.
With 10Doctor
A public page for the practice, your name on it and nobody else in it. Put it on your card and on a QR code in the waiting room.
How it works today
Every vendor has its own rules and its own region. It is in the contract, and it needs reading.
With 10Doctor
Servers in Frankfurt, organisations separated by Row-Level Security on 94 tables, consent with a date the database insists on. What we do NOT have yet is written two sections above.
How it works today
A monthly fee per practice, in tiers. Price lists change, so check yours.
With 10Doctor
Fifty euros a year per practice, and it does not change with your size. Written on the page, not said on a call.
A portal like Doctolib brings you patients who don't know you: it is an acquisition channel, and we are not: our page is found only by whoever already has your link. They are mature products, with years of running-in, structured support and integrations with regional health systems that we do not have. And accredited practice software does things we don't touch: electronic prescriptions stay where they are. If what you need is new patients, a portal is hard to beat; if what you need is to take the phone and the admin out of your day, that is what we are here for.
The real questions
No, and we are not trying to. It takes away the calls that repeat identically and the mail to be copied out, the part of the job nobody misses. The time left over goes to patients, which is what you hired them for.
It depends what you switch on. On the base plan, no: the patient fills in a request, and the assistant works on your side — ordering, preparing, summarising — saying nothing to anyone you have not read. If you switch on the voice assistant, then yes: whoever calls speaks to a model, and the first thing that model says is that it is an artificial intelligence. It gives no medical opinion: if the matter is clinical, it takes a message and hands it to you.
No, and it will not become one. It makes no diagnosis, proposes no therapy, classifies no symptom. It prepares the visit by putting in front of you what is already in the record and in the inbox, and writes down what you decided. The clinical decision stays yours, always — that is exactly the line that keeps 10Doctor outside the medical device regulation.
No. You keep issuing electronic prescriptions where you issue them today: that is an accredited channel and we do not touch it. We handle everything before and after.
No, but be clear on what we promise: there is no button that imports Doctolib. For the first hundred WE do the migration, by hand, with you: we export your patients and load them into the address book, and we put upcoming appointments back into the calendar one by one. The two calendars live side by side until you're sure, and you turn the old one off. An automated tool will come; at a hundred practices, by hand is faster and better.
On servers in Europe. Health data has a dedicated permission, an access log, and does not go out to AI models. The formal assessment stays yours, because you are the data controller: we give you what you need to make it.
You are the controller, we are the processor: we sign the Article 28 DPA before you upload the first patient. The data is a special category (Article 9), it sits on European servers in Frankfurt, and your practice is isolated by the database itself, not by a check written in the application. Nothing you write trains a model.
The carer books and receives the reminders — they are a field of their own on the record. And the phone stays: what changes is that it rings for the people who actually need it.
A fifteen-minute call to understand how your practice works, then we build it around your hours and your patients. Weeks, not months. The price is right above: fifty euros a year, and it does not change with your size.
Tell us what your morning looks like, or tap the bubble and say it out loud. We come back with something concrete: which piece to take off the phone first.
